Returns and refunds are handled directly through customer support so each order can be reviewed fairly based on product condition, delivery status, and order history.
To cancel or modify an order before dispatch, message our team directly on WhatsApp with your request or order details. Once an order is with the courier for delivery, cancellation is no longer possible.
If there is any product issue after delivery, message customer support on WhatsApp with your order details, photos or video of the item, and a short explanation. Our team will review the request and guide you through the next step.
For cash-on-delivery orders, our team coordinates returns, replacements, or refunds directly through customer support (via exchange, bank transfer, or store credit) once the returned product is verified.
Returned items must be unused, in their original packaging, and in resellable condition unless they arrived damaged or defective.
Thiqa Mart may decline requests that appear incomplete, abusive, or inconsistent with the product condition, order record, or support review.
Contact customer support with your order number and the phone or email used at checkout.
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