These terms explain how shopping, ordering, payment, delivery, and support work on Thiqa Mart.
We aim to keep product details, stock, images, and prices accurate. If a clear pricing, stock, or product information error occurs, we will contact you on WhatsApp or email before confirming the order.
Cash on delivery (COD) is the default payment method. Customers pay in cash when the courier delivers the order. Please ensure exact change or cash is available upon arrival.
Placing an order via WhatsApp or our storefront represents a purchase request. Our team confirms item availability, delivery timing, and address details directly with you in chat before dispatch.
We deliver across the UAE where service is available. Delivery timing depends on product availability, courier routing, customer location, and successful WhatsApp or phone contact.
Customers should provide accurate contact details, delivery address, and location pin when coordinating on WhatsApp, and ensure someone is available to receive and pay for cash-on-delivery parcels.
Contact customer support with your order number and the phone or email used at checkout.
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